Frequently Asked Questions

Q: What is Instaflex® Advanced Joint Health Chews for Dogs?

A: Instaflex® Advanced Joint Health Chews for Dogs are high-quality soft chews scientifically formulated to help dogs improve joint comfort and mobility and maintain healthy hips and joints. It is formulated specifically for canines and contains a unique combination of powerful ingredients including 40 mg UC-II®, as well as MSM (Methylsulfonylmethane), PernaTec™ brand Green Lipped Mussel, and Boswellia serrata Extract.

Q: What are the ingredients in Instaflex^® Advanced Dog Chews?

A: Product Facts

• Active Ingredients Per Soft Chew (5.2 g):

  Methylsulfonylmethane (MSM)	200 mg
  Green Lipped Mussel (PernaTec™)	150 mg
  Boswellia serrata Extract (resin)(65% boswellic acids)	100 mg
  UC-II® (chicken cartilage)(min. 3% undenatured type II collagen)	40 mg
  Total Collagen	10 mg

  Inactive Ingredients:
  • Beef flavor, cheese flavor, glycerin, palm oil, rice bran, rice syrup, rice syrup solids and sunflower lecithin.

Q: What is UC-II® Collagen?

A: UC-II® Collagen is a patented form of undenatured type II collagen that is clinically shown to be 2x stronger than glucosamine plus chondroitin at providing joint relief for all the activities your dog loves.

Q: What is PernaTec™ Green Lipped Mussel (GLM)?

A: Perna canaliculus, also known as Green Lipped Mussel, is harvested from the pristine New Zealand waters of the Marlborough Sounds, a series of sheltered waterways at the top of the South Island of New Zealand. PernaTec™ GLM utilizes the whole mussel (minus the shell), and stabilization of the powder is achieved through a combination of low temperature freeze drying and specialized pre-processing application of a highly effect antioxidant blend. This approach protects the sensitive omega-3 oils from oxidative deterioration, leading to maximum joint support benefits.

Q: What is Boswellia serrata?

A: Boswellia serrata, also known as Indian frankincense, is a large branching tree native to India, Northern Africa, and the Middle East. The tree’s resin contains boswellic acids, which have been shown via various mechanisms in the laboratory to help contribute to a healthy inflammatory response.

Q: What is Methylsulfonylmethane (MSM)?

A: MSM is a sulfur-containing compound that is a vital building block of joints and cartilage. It has been shown in the laboratory to help contribute to a healthy inflammatory response.

Q: When is the use of Instaflex® Advanced Joint Health Chews for Dogs suggested?

A: Early action is always the best advice. Joint supplements can be used as a supportive measure and are typically given to dogs that are starting to age, may be slowing down, or having trouble climbing stairs. For active dogs, a joint supplement can also help maintain joint health and mobility. It is important to have your dog examined by your veterinarian if you notice the dog having difficulties climbing stairs, jumping into the car, going for walks, or even standing up.

Q: Can all dogs take this product?

A: This product is recommended for adult dogs of all breeds and sizes. Please follow dosage instructions provided on the label.

Q: When is the best time to give my dog this product?

A: Instaflex® Advanced Joint Health Chews for Dogs is best administered during or after your dog has eaten to reduce the incidence of gastrointestinal upset.

Q: Can I give my dog this soft chew every day?

A: Yes, this product should be given daily to provide optimal ongoing support for healthy joint and hip function. Inconsistent dosing will impair results.

Q: Is it okay to double the recommended dose if I feel that my dog needs stronger support?

A: Please follow all dosing instructions stated on our packaging. The dosing strength is according to the dog’s weight. Never increase dosing on a product without discussing it with your veterinarian first.

Q: Should I stop giving my dog medications when I start giving this product?

A: Do not stop administering any medication to your dog without first consulting with your veterinarian.

Q: How long will it take to see results?

A: Typically dogs can see results in 30 days with maximum results after 120-150 days.

Q: What flavor are the chews?

A: The soft chews have been formulated with an all-natural, savory beef and cheddar cheese flavor and evaluated for palatability for a delicious taste dogs love.

Q: What is the source of flavoring?

A: This product contains flavorings from natural sources.

Q: Does it contain any artificial flavors or colors?

A: No, this product does not contain any artificial colors or flavors.

Q: Are there any side effects associated with this product?

A: No, there are no known side effects.

Q: What is the shelf life?

A: This product has a shelf life of 18 months.

Q: How should this product be stored?

A: Store at a room temperature in a location dogs cannot access. Instaflex® Advanced Joint Health Chews for Dogs is provided in a resealable pouch and should be kept sealed in the pouch and stored at room temperature when not in use.

Q: Does this product require refrigeration?

A: No, refrigeration of this product is not recommended due to the fact that refrigeration produces moisture, which can degrade nutrients, change smell, and reduce the shelf life. Please follow the storage instructions on the product label.

Q: Where is this product made?

A: Instaflex® Advanced Joint Health Chews for Dogs is manufactured in the United States with ingredients sourced from the U.S. and abroad at a facility that is certified to operate under FDA Good Manufacturing Practices (cGMP).

Q: What is the NASC Quality Seal?

A: The National Animal Supplement Council (NASC) Quality Seal program was initiated as part of the NASC’s ongoing effort to improve and standardize the animal supplement industry. The Quality Seal is a way for consumers to know the product they are buying comes from a reputable company that voluntarily complies with stringent quality control standards set forth by NASC. These rigorous requirements to display the seal include:

• Random product testing
• Proper label guidelines
• Written comprehensive quality control & production procedures
• Ingredients reviewed by the NASC’s Scientific Advisory Committee
• Registration and continuous monitoring of products in the NASC Adverse Event Report System

When you see the Quality Seal on a product, you can trust it comes from a reputable company that has successfully passed an independent quality audit.

Q: What is unique about this product compared to what is already in the marketplace?

A: Instaflex® Advanced Joint Health Chews for Dogs is unique for these reasons:

• Once daily dosage
• Contains 40 mg UC-II®, which is clinically shown to be twice as effective as glucosamine plus chondroitin in alleviating discomfort for all the activities your dog loves
• Clean formula: No corn, wheat, soy, or artificial flavors or colors
• Palatable soft chew that dogs love and is easy for owners to administer
• Product is suited for adult dogs of all sizes and breeds for ongoing joint and hip support
• NASC Certified Company, ensuring only the best quality for you and your pet
• Encapsulated in the USA in an FDA compliant Good Manufacturing Practices (cGMP) facility

Q: Can this product be given to other types of animals?

A: This product was designed and tested for canine consumption only. We do not have any serving size recommendations for consumption by other types of animals. We recommend consulting with your veterinarian.

Q: How long does it take to receive an order?

A: Your product is shipped via USPS First Class Mail the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

Q: What are the shipping costs?

A: Your product is shipped via USPS First Class Mail the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

Q: Can I get the item(s) faster? (Express Overnight, etc.)

A: Our USPS First Class mail will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.

Q: Can you ship to a P.O. Box?

A: Yes, we can ship to P.O. boxes.

Q: Which carriers are available to ship my order?

A: We ship all orders via the United States Postal Service.

Q: How do I check the status of my order?

A: You can check the status of your order by calling our Customer Service Department at 1-800-436-0920.

Q: How do I order?

A: Visit our website at www.Instaflex.com and fill in your personal and credit card information. Our online ordering process is secure, quick and easy and we always respect your privacy.

Q: Which credit cards are accepted for the program?

A: We currently accept Visa, Mastercard, Discover, and American Express.

Q: Can I pay by cash? If so, how?

A: We apologize but we do not accept cash payments on www.Instaflex.com.

Q: Can I pay by check or money order? If so, how?

A: We apologize but we do not accept checks or money orders on www.Instaflex.com.

Q: What company name will appear on my credit card statement?

A: DD*Instaflex

Q: What if Instaflex® Advanced Joint Health Chews doesn’t work?

A: Unlike most businesses, Instaflex covers you for a full 30 days starting from the date the product was shipped to you. If you're not 100% satisfied with the results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Please note that shipping and processing charges are non-refundable. Customer service comes first at Instaflex®.

Q: How can I be sure that my information is safe and secure?

A: We take the privacy and protection of your personal information extremely serious. That’s why we use industry-standard security protocols like a 2048-bit encryption connection to ensure any data you send this site stays 100% secure.

Q: Are your testimonials real?

A: All testimonials featured on our webpage are from real people who have experienced real success using Instaflex® Advanced Joint Health Chews for Dogs.

Q: How fast will this product work for my dog?

A: Clinical evidence indicates that dogs can see results in just 30 days with maximum results occurring after 120-150 days.

Q: Will this product create a problem with my dog’s other medication?

A: Although we are not aware of any specific interactions, we never recommend adding any dietary supplement to your dog’s health regimen without consulting with your veterinarian.

Q: How does the trial program work?

A: If you are satisfied after the 15-day trial and want your dog to continue taking Instaflex® Advanced Joint Health Chews for Dogs, then simply do nothing. Not until day 18 will you be shipped a fresh, one-month supply of Instaflex® Advanced Joint Health Chews for Dogs and be subsequently billed the ultra-low price of $49.99 plus $4.99 shipping and processing and applicable taxes. And remember, there's never any obligation — you can cancel your subscription at any time, for any reason.

Q: What is the return policy?

A: Our trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more product nor billed any additional charges. You can keep your trial as our gift to you. After your trial period, any additional bag purchased is eligible for a full refund if the unused portion is sent back within 30 days of the date the product was shipped. A refund will be provided regardless of reason for dissatisfaction.

Q: How and where do I send a return?

A: In order to receive a full refund, you must contact our customer service department at 1-800-436-0920. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.

Q: Do you provide a money back guarantee?

A: Yes, we provide a 30-day money back guarantee. This means that we offer a complete refund (including shipping and processing) for any returned product postmarked within 30 days of the date the product was shipped to you.

Q: What is your cancellation policy?

A: You can cancel your subscription to Instaflex® Advanced Joint Health Chews for Dogs at any time, for any reason, hassle-free. You will not be obligated to receive future shipments, nor will you be charged again in the future.

Q: How can I cancel my order?

A: You may email us at [email protected] to cancel your order, or if you'd prefer you may call our Customer Service Center at 1-800-436-0920.

Q: In the Portal, you will be able to:

• Edit your account info
• Check your order status
• View upcoming orders
• Manage your account:
  • Extend trial period
  • Postpone next shipment date
  • Request Cancellation/Reactivate
• Make Purchases

Q: How to I sign up for the Customer Portal?

A: Visit www.instaflex.com/login and enter your email address to get started. You can register using the same email address associated with your Instaflex® Advanced Joint Health Chews purchase.

Q: What if there is an issue with my customer portal account?

A: Please contact our customer service here: [email protected] or 1-800-436-0920