Frequently Asked Questions

  • + Instaflex Shipping FAQs

    • Q: How long does it take to receive an order?

      A: Your product is shipped via USPS First Class Mail & Canada Post the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

      Q: What are the shipping costs?

      A: Shipping starts at $4.99 per delivery of purchased item to your home. However if larger quantities are purchased in your order, shipping and processing will be calculated accordingly. Applicable taxes will also be added as necessary.

      Q: Can I get the item(s) faster? (Express Overnight, etc.)

      A: Our USPS First Class mail will arrive very quickly at your doorstep. At this time, we do not currently offer express overnight shipment.

      Q: Can you ship to a P.O. Box?

      A: Yes, we can ship to P.O. boxes.

      Q: Which carriers are available to ship my order?

      A: We ship all orders via the United States Postal Service and Canada Post.

      Q: How do I check the status of my order?

      A: You can check the status of your order by calling the Instaflex Customer Service Department at 1-800-436-0920.

  • + Payment FAQs

    • Q: How do I order?

      A: Visit our website at www.Instaflex.com and fill in your personal and credit card information. Our online ordering process is secure, quick and easy and we always respect your privacy.

      Q: Which credit cards are accepted for the program?

      A: We currently accept Visa, Mastercard, Discover, and American Express. At the present time, it is not advisable for Canadian customers to use AMEX as our system recognizes it as US currency.

      Q: Can I pay by cash? If so, how?

      A: We apologize but we do not accept cash payments on www.Instaflex.com.

      Q: Can I pay by check or money order? If so, how?

      A: We apologize but we do not accept checks or money orders on www.Instaflex.com.

      Q: What company name will appear on my credit card statement?

      A: DD*Instaflex

  • + Customer Support FAQs

    • Q: What if Instaflex doesn’t work?

      A: Unlike most businesses, Instaflex covers you for a full 30 days starting from the date the product was shipped to you. If you're not 100% satisfied with your results, simply attain an RMA number from our Customer Service Department and send us back your unused portion for a full refund. Please note that shipping and processing charges are non-refundable. Customer service comes first at Instaflex.

      Q: How can I be sure that my information is safe and secure?

      A: Your order is processed using our 128 bit security encryption. This makes our order processing 128 times more secure than when you use your card at the grocery store.

      Q: Are your testimonials real?

      A: All testimonials featured on our webpage are from real people who have experienced real success using Instaflex.

      Q: Will I be billed if I keep my trial bottle?

      A: If after your 14-day trial you are certain that you love Instaflex Advanced, simply do nothing. Not until day 18 will you be shipped a fresh, one month supply of Instaflex Advanced and be subsequently billed the ultra-low price of $69.99 plus $4.99 shipping and processing and applicable taxes. And remember, there's never any obligation-you can cancel your membership at any time, for any reason.

      Q: How fast will Instaflex work for me?

      A: Scientific evidence indicates most users notice a substantial difference after 4 weeks of use. We recommend, however, that users take Instaflex for a minimum of three months to observe full effects.

      Q: How fast will Instaflex Advanced work for me?

      A: Some clinical evidence indicates that users may start to see results after the first week of use! However, we recommend 30-90 days of use for maximum results.

      Q: Will Instaflex create a problem with my other medication?

      A: Consult a health care practitioner before use if you are pregnant or nursing, allergic or sensitive to salicylates (such as aspirin), have gastritis, stomach ulcers, have any other serious medical condition, or use any medications. For adult use only.

      Q: Will Instaflex Advanced create a problem with my other medication?

      A: Although we are not aware of any specific interactions, we never recommend adding any dietary supplement to your health regimen without consulting with your doctor. This is especially important if you have any preexisting medical conditions or are taking any medications. Instaflex Advanced should also not be used if you are pregnant or nursing without consulting your physician.

  • + Trial Offer FAQs

    • Q: What is the return policy?

      A: Our trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Instaflex nor billed any additional charges. You can keep your trial bottle as our gift to you. After your trial period, any additional bottle purchased is eligible for a full refund if the unused portion is sent back within 30 days of the date the product was shipped. A refund will be provided regardless of reason for dissatisfaction.

      Q: How and where do I send a return?

      A: In order to receive a full refund, you must contact our customer service department at 1-800-436-0920. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.

      Q: Do you provide a money back guarantee?

      A: Yes, we provide a 30 day money back guarantee. This means that we offer a complete refund (including shipping and processing) for any returned product postmarked within 30 days of the date the product was shipped to you.

      Q: What is your cancellation policy?

      A: You can cancel your subscription to Instaflex at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.

      Q: How can I cancel my order?

      A: You may email us at support@Instaflex.com to cancel your order, or if you'd prefer you may call our Customer Service Center at 1-800-436-0920.

  • + Product FAQs

    • Q: How do I take Instaflex?

      A: We recommend that you take all 3 Instaflex capsules with your first meal.

      Q: How do I take Instaflex Advanced?

      A: We recommend that you take one (1) Instaflex Advanced capsule a day with water.

      Q: What are the ingredients in Instaflex?

      A: Supplement Facts

      • Serving Size: 3 Capsules
        Servings Per Container: 30

        Amount Per Serving % DV
        Glucosamine Sulfate 1,500 mg *
        Methylsulfonlylmethane (MSM) 500 mg *
        White Willow Bark Extract 250 mg *
        (Standardized to 15% salicin)
        Ginger Root Extract 250 mg *
        Boswellia Serrata Extract 125 mg *
        (Standardized to 65% organic acids)
        Turmeric Root Extract 50 mg *
        (Standardized to 95% curcuminoids)
        Cayenne Fruit (40m heat units) 50 mg *
        Hyaluronic Acid 4 mg *

        * Daily Value (DV) Not Established
        Other Ingredients: Gelatin
        Contains: Crustacean Shellfish (Shrimp, Crab)

      Q: What are the ingredients in Instaflex Advanced?

      A: Supplement Facts

      • Serving Size: 1 Capsules
        Servings Per Container: 30

        Amount Per Serving % DV
        Turmeric Extract (root) 200 mg *
        (standardized to min 95% curcuminoids)
        Resveratrol 100 mg *
        (from Polygonum cuspidatum root extract)
        AprèsFlex®-Boswellia Serrata Extract 100 mg *
        (resin)
        UC-II® 40 mg *
        (10 mg Total Collagen, 3 mg Undenatured Type II Collagen)
        Hyaluronic Acid 5 mg *
        (min 89%)
        Bioperine®-Black Pepper Extract (fruit) 5 mg *
        (standardized to min 95% piperine)

        * Daily Value (DV) Not Established
        Other Ingredients: Gelatin, cellulose, magnesium stearate

      Q: What is the difference between Instaflex and Instaflex Advanced?

      A: Instaflex is our original best-selling joint reliever. Instaflex Advanced is a new formula using cutting-edge ingredients and is the current best-selling joint supplement in GNC.

      Q: Does Instaflex or Instaflex Advanced contain gluten?

      A: No.

      Q: Does Instaflex or Instaflex Advanced contain shellfish?

      A: Yes, Instaflex does contain glucosamine which is derived from Crustacean shellfish (Shrimp, Crab). Instaflex Advanced does not contain glucosamine or shellfish.

      Q: Does Instaflex contain Gluten?

      A: No.

  • + Customer Portal FAQs

    • Q: What can I do in the portal?

      • You can edit your account info
      • Check your order status/view upcoming orders
      • Manage your account:
        • Extend trial period
        • Postpone next shipment date
        • Request Cancellation/Reactivate
      • Make Purchases

      Q: What if there is an issue with my online account?

      A: Please contact our customer service here: support@instaflex.com

      Q: How can I be sure my information is safe?

      A: Your order is processed using our 128 bit security encryption. This makes our order processing 128 times more secure than when you use your card at the grocery store.

      Q: What are the terms of the trial offer?

      A: From our website: "You have no obligation to buy anything in the future as long as you call to cancel the autoship program within 18 days after you place your order. If you do not cancel before then, you will be enrolled in our autoship program and, as part of the program, we will automatically send you a fresh one-month supply of Instaflex Advanced beginning in 18 days and every 30 days thereafter for just $69.99 plus $4.99 shipping and processing and any applicable tax per supply, charged each month to the card you provide today. You may cancel anytime by calling 1-800-436-0920 or support@instaflex.com and the sample is yours to keep. No future commitments, no hassles. Cancel any time."

      Q: How will my package be shipped?

      • US Orders: We ship all orders by the United States Postal Service.
      • Canadian Orders: We ship all orders by the Canadian Post.

      Q: When can I expect to receive my order?

      A: Product is shipped the day after you order and should be on your doorstep 1 to 5 business days later. Orders placed Friday-Sunday are shipped on Monday.

      Q: What forms of payment are accepted?

      A: We currently accept Visa, Mastercard, Discover, and American Express. We apologize but we do not accept paypal as a form of payment.

      Q: What is the return policy?

      A: Our free trial offer does not obligate you to purchase our product. If you cancel before 18 days have passed, you will not be shipped more Instaflex nor billed any additional charges. You can keep your free bottle as our gift to you. After your free trial, if you wish to receive a refund for your purchase, you need only send back the unused portion within 30 days of the date the product was shipped to you and a full refund will be provided. Refunds will be provided regardless of reason for dissatisfaction.

      Q: How and where do I send a return?

      A: In order to receive a full refund, you must contact our customer service department at 1-800-436-0920. Our customer service team will give you a Return Merchandise Authorization number and return shipping instructions.

      Q: Do you provide a money back guarantee?

      A: Yes, we provide a 30 day money back guarantee. This means that we offer a complete refund (including shipping and processing) for any returned product postmarked within 30 days of the date the product was shipped to you.

      Q: What is your cancellation policy?

      A: a. You can cancel your subscription to Instaflex at any time, for any reason, hassle-free. You will not be obligated to receive future shipments nor will you be charged again in the future.

Still can't find your answer? Email us at support@Instaflex.com or call us at 1-800-436-0920 and speak with one of our representatives.

Want to return a product? Please call customer care for an RMA number before shipping returns to our US or Canadian address. Packages without an RMA number attached will not be accepted.

US returns may be sent to:
Instaflex
MS #730
913 West 2900 South
Salt Lake City, UT 84119

Canadian returns may be sent to:
Instaflex
PO Box 500
North York, Ontario M3J 0J8 Canada